Privacy Policy – 22bet BD

1 Who We Are

22bet bd is an online betting and gaming platform operated under a valid gaming licence and accessible at 22bet-bd.vip. We provide sports betting, live casino games, and arcade-style games to registered players in Bangladesh. When this Privacy Policy refers to "22bet bd", "we", "us", or "our", it means the operator of the 22bet bd platform.

This Privacy Policy applies to all users of the 22bet bd website and mobile application, including visitors who browse without registering and registered players who hold an active account. By using 22bet bd, you acknowledge that you have read and understood this policy.

2 Data We Collect

22bet bd collects personal data in several ways — directly from you when you register or use the platform, automatically through your use of the site, and in some cases from third parties such as payment processors. Here is a breakdown of the categories of data we collect:

3 How We Use Your Data

22bet bd uses the personal data we collect for specific, legitimate purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. The main ways we use your data include:

• Account management: To create and maintain your 22bet bd account, verify your identity, and manage your login credentials.
• Payment processing: To process your deposits and withdrawals via bKash, Nagad, and Rocket, and to maintain accurate transaction records.
• Platform operation: To deliver the games, betting services, and features available on 22bet bd, and to ensure they function correctly on your device.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you contact the 22bet bd support team.
• Security and fraud prevention: To detect and prevent fraudulent activity, money laundering, and other illegal conduct on the 22bet bd platform.
• Legal compliance: To comply with our obligations under applicable laws and regulations, including anti-money laundering (AML) and know-your-customer (KYC) requirements.
• Responsible gaming: To monitor your gaming activity and identify signs of problem gambling, and to apply any responsible gaming tools you have requested.
• Platform improvement: To analyse how players use 22bet bd and to improve the design, performance, and content of the platform.
• Marketing communications: To send you promotional offers and updates about 22bet bd, where you have given your consent to receive such communications. You can opt out at any time.

4 Legal Basis for Processing

22bet bd processes your personal data on the following legal grounds:

• Contract performance: Processing is necessary to fulfil our contractual obligations to you as a registered player on 22bet bd — including operating your account and processing transactions.
• Legal obligation: Processing is required to comply with applicable laws, including KYC, AML, and responsible gaming regulations.
• Legitimate interests: Processing is necessary for 22bet bd's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided these interests are not overridden by your rights.
• Consent: For certain processing activities such as marketing communications, 22bet bd relies on your explicit consent. You may withdraw consent at any time by contacting support or updating your account preferences.

5 Sharing Your Data

22bet bd does not sell your personal data to third parties. However, we may share your data with trusted third parties in the following circumstances:

• Payment providers: We share necessary financial data with bKash, Nagad, and Rocket to process your deposits and withdrawals. These providers have their own privacy policies and are responsible for their own data handling.
• Identity verification services: We may share identity documents with third-party KYC verification providers to confirm your identity as required by law.
• Technology providers: We work with technology partners who help us operate the 22bet bd platform, including hosting providers, analytics tools, and customer support software. These partners are contractually bound to handle your data securely and only for the purposes we specify.
• Regulatory and legal authorities: We may disclose your data to law enforcement agencies, regulators, or courts where required to do so by law or in response to a valid legal request.
• Business transfers: In the event that 22bet bd is acquired by or merged with another company, your data may be transferred as part of that transaction. We will notify you before your data is transferred and becomes subject to a different privacy policy.

6 Cookies and Tracking

22bet bd uses cookies and similar tracking technologies to improve your experience on the platform, remember your preferences, and analyse how the site is used. Cookies are small text files stored on your device when you visit 22bet bd.

The types of cookies used on 22bet bd include:

• Essential cookies: Required for the platform to function. These cannot be disabled as they are necessary for core features like logging in and maintaining your session.
• Analytics cookies: Help us understand how players use 22bet bd so we can improve the platform. Data collected is aggregated and anonymised where possible.
• Preference cookies: Remember your settings and preferences, such as your preferred language or display options, so you don't have to set them every time you visit.
• Marketing cookies: Used to deliver relevant promotional content to you on the 22bet bd platform, based on your activity and preferences. These are only used with your consent.

You can manage your cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of the 22bet bd platform.

7 Data Retention

22bet bd retains your personal data for as long as your account is active and for a period after account closure as required by law and our regulatory obligations. Specifically:

• Account and identity data is retained for a minimum of five years after account closure to comply with AML and KYC regulations.
• Transaction records are retained for a minimum of five years for financial compliance purposes.
• Customer support communications are retained for up to three years after the last interaction.
• Technical and usage data collected via cookies and analytics is typically retained for up to 24 months.

After the applicable retention period, your data is securely deleted or anonymised so that it can no longer be linked back to you. If you request deletion of your account, 22bet bd will process this request subject to any overriding legal retention obligations.

8 Your Rights

As a user of 22bet bd, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected]:

• Right of access: You can request a copy of the personal data 22bet bd holds about you.
• Right to rectification: You can ask us to correct any inaccurate or incomplete personal data we hold about you.
• Right to erasure: In certain circumstances, you can request that 22bet bd delete your personal data. Note that we may be required to retain certain data by law even after such a request.
• Right to restrict processing: You can ask us to limit how we use your data in certain circumstances, for example while a dispute is being resolved.
• Right to data portability: You can request that we provide your personal data in a structured, machine-readable format so you can transfer it to another service.
• Right to object: You can object to 22bet bd processing your data for direct marketing purposes at any time. You can also object to processing based on legitimate interests in certain circumstances.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

9 Children's Privacy

22bet bd is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not use 22bet bd or provide any personal information to us.

If 22bet bd becomes aware that personal data has been collected from a person under 18, we will take immediate steps to delete that data and close the associated account. If you believe a minor has registered on 22bet bd, please contact us immediately at [email protected].

10 Security Measures

22bet bd takes the security of your personal data seriously. We implement a range of technical and organisational measures to protect your data against unauthorised access, loss, destruction, or alteration. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the 22bet bd platform.
• Encrypted storage of sensitive data including passwords and payment information.
• Strict internal access controls — only authorised staff can access personal data, and only to the extent necessary for their role.
• Regular security audits and vulnerability assessments of the 22bet bd platform.
• Two-factor authentication options available for your 22bet bd account.
• Monitoring systems to detect and respond to suspicious activity on the platform.

While 22bet bd takes all reasonable steps to protect your data, no online platform can guarantee absolute security. We encourage you to use a strong, unique password for your 22bet bd account and to contact us immediately if you suspect any unauthorised access.

11 Third-Party Links

The 22bet bd platform may contain links to third-party websites or services. This Privacy Policy applies only to 22bet bd and does not cover the privacy practices of any third-party sites. We encourage you to review the privacy policies of any third-party sites you visit. 22bet bd is not responsible for the content or privacy practices of external websites.

12 Policy Updates

22bet bd may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we will notify you by posting a notice on the 22bet bd platform or by sending an email to your registered address.

The "Last Updated" date at the top of this page indicates when the policy was most recently revised. We encourage you to review this Privacy Policy periodically to stay informed about how 22bet bd protects your data. Your continued use of the platform after any changes are posted constitutes your acceptance of the updated policy.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way 22bet bd handles your personal data, please get in touch with our team. We are committed to addressing all privacy-related queries promptly and transparently.

For questions about responsible gaming tools or self-exclusion, please visit our Responsible Gaming page. For general platform questions, our FAQ page is a good starting point.